On behalf of the physicians at Lanier Obstetrics & Gynecology Associates, LLC, I want to thank you for the outstanding customer service your company has provided this practice. When I started as administrator of this practice in March 2008, this practice was using an antiquated telephone system that required a lot of out-of-pocket costs top maintain. The vendor we were contracted with for maintenance was not responsive and often took up to two weeks to send a technician for repairs. Since the telephone system is the life line of our business, this was unacceptable to me, and therefore I had to explore alternative options.
From my initial call to you, your responsiveness has been nothing short of superb. You personally worked hard to ensure that your proposal provided us with new technology and saved us money on a monthly basis. In addition, since our previous system was not working properly, you accommodated our immediate need and installed the telephone system within 3 business days from the time we signed the proposal.
Your staff even went above and beyond and assisted us with the packaging and return of our previous telephone system to include communicating with our former leasing company when they sent us a bill for equipment that was not returned or was damaged. Also, your staff provided us with advice on how to handle the prior leasing company which resulted in us saving approximately $3000.
In addition, each time we have had a service call, your staff has always responded the same day. Either they walk us through how to fix the problem or they schedule a technician to come on site. This responsiveness is a vast improvement over our last vendor!
I have and will continue to recommend CT Solutions to other medical practices and businesses in Georgia for their telecommunications needs. Thank you so much for all you have done for our practice. We look forward to a long-term relationship with CT Solutions.
Lanier Obstetrics and Gynecology Associates, LLC