OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small and medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries including:
- Automotive dealerships
- Financial services
- Public sector business
OAISYS attracts and retains customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications systems, including those from Mitel and Iwatsu, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, regulatory compliance and other critical business concerns.
Talkument is widely used in healthcare, legal services, insurance, financial services and other industries. It delivers enhanced collaboration and an additional measure of revenue protection while supporting business documentation, dispute resolution, litigation defense and project management.
An unlimited user license for Talkument voice documentation software is included with every OAISYS call recording system, a unique delivery model that is unmatched by other call recording vendors. Talkument features include:
- Ability to highlight, annotate and share select portions of a call recording
- Selective call recording, allowing only desired extensions to be monitored
- Call visualization, which displays all activity that occurred throughout a call
- Security permissions that provide discrete access to the entire call recording, or just a select segment
- Playback via encrypted media file streaming for an enhanced level of security
- Flexible call recording connectivity options, including IP station side, trunk side, digital station side and VOX recording
- Click-once installation and upgrade technology for faster, simpler deployment