Our Services

The Service Department handles all calls for any system failures, whether it is as small as a single telephone or as large as an entire system down. CT Solutions response times on system failures are as follows:

• 4 hours on any major system failure
  
• 24 hours on any minor system failure

Major system failure is defined as when at least 50% of the system’s phones or at least 50% of the system’s lines are not functioning. A down voice mail system is also considered a major system failure.

The service department has a technician on call twenty four hours per day, seven days per week, three hundred and sixty five days per year. A quick, responsive, well trained service department is essential, and CT Solutions takes pride in the team that we have put together.

If you require service or support with your telecommunications solution, please fill out a service request form or call 1 (855) 287-2679.

Where We Serve

CT Solutions services the greater Miami, FL area and the Metro Atlanta area.