Major system failure is defined as when at least 50% of the system’s phones or at least 50% of the system’s lines are not functioning. A down voice mail system is also considered a major system failure.
The service department has a technician on call 24/7/365. A quick, responsive, well trained service department is essential and CT Solutions takes pride in the team that we have put together.
If you require service or support with your telecommunications solutions, please submit a service request form.