CT Solutions provides telecommunication services and products to businesses in Georgia and South Florida. Our mission is to provide you with the most reliable products in business communication systems and ensure you have the support you need to use those systems. We strive for attention to detail in each part of the process from sales to installation and training. Along with our support and installation services we also provide a number of business communication solutions to simplify and improve your operations.
Business Communication Support
As part of our telecom services we offer 24/7 support. Customers can fill out a support request online or contact us by phone.
The service department handles all calls for any system failures, whether it is as small as a single telephone or as large as an entire system down. CT Solutions response times on system failures are as follows:
- Two hours on any major system failure
- Twenty-Four hours on any minor system failure
Major system failure is defined as when at least 50% of the system’s phones or at least 50% of the system’s lines are not functioning. A down voice mail system is also considered a major system failure
The service department has a technician on call 24/7/365. A quick, responsive, well trained service department is essential and CT Solutions takes pride in the team that we have put together.
If you require service or support with your telecommunications solutions, please submit a service request form.