Major system failure is defined as when at least 50% of the system’s phones or at least 50% of the system’s lines are not functioning. A down voice mail system is also considered a major system failure.
The service department has a technician on call twenty four hours per day, seven days per week, three hundred and sixty five days per year. A quick, responsive, well trained service department is essential, and CT Solutions takes pride in the team that we have put together.
If you require service or support with your telecommunications solution, please fill out a service request form or call 1 (855) 287-2679.