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Contact Center Solutions

Your contact center doesn’t have to be a pain point. With the right tools, your contact center can improve your bottom line. CT Solutions and Mitel partner to bring you the quality of service and reliability you need to take your customer service center from expense to asset.

“We use the Contact Center Solution in our ticket office to provide improved service to our guests. This allows us to take emails, faxes, voicemails and calls that come in and prioritize them and answer them in a proper manner” – Philedelphia Eagles Director of IT

Software Features

Mitel’s Contact Center Solutions provides a wide range of features and flexibility. When you work with CT Solutions we’ll help you identify the right system features to help you meet your goals. The Mitel contact center software includes the following capabilities:

  • Predictive Dialing
  • Interactive Voice Response (IVR)
  • Automatic Call Distribution
  • Intelligent Routing
  • Workforce Management
  • Advanced Reporting

Why Mitel

When comparing contact center services many of the features are the same, but the design and people behind the system can be vastly different. Mitel has over 40 years of experience in designing contact center software. Add that to the reliability and attention of a local provider like CT Solutions and you have a winning team. Our customers have seen the following benefits from implementing Mitel services:

  • Improved customer service
  • Reduced abandoned calls
  • Improved efficiency

 

Mitel Contact Center Solutions is for businesses with one small help desk and companies with multisite contact centers. It’s a system for businesses that want to make their customers happy, for less.

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