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Contact Us
CT Solutions
5207 Belle Wood Ct.
Suite 200
Buford, Ga 30518
Main: 770-945-6887
Fax: 770-945-8669
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Telecommunications Services in the Atlanta Area
Voice over IP
With the trend toward VoIP (voice over IP) more businesses are
looking to IP-enable their daily business communications without
paying a fortune. CT Solutions (Atlanta, GA) offers the Enterprise CS that
accomplishes just that. This system offers the power of advanced
voice over IP capabilities at a fraction of the cost. The Enterprise
CS converges voice and data traffic for higher cost-savings, fewer
hardware requirements, and more flexible bandwidth usage. It’s web
integration provides convenient system administration and reduces
maintenance costs. Whether you want to connect remote workers, or
several remote offices CT Solutions has a cost effective answer for
your business.
Installation
Installation is a crucial part of the proper functionality and
maintenance of your telephone system. CT Solutions takes pride in
every installation that we do. Much time is spent on the planning of
the installation so that it properly reflects the work ethic that we
have. If the system is installed in an organized, well thought
through manner every time and with the utmost attention to detail,
then every technician that follows the installers has no questions
as to the layout of each system. CT Solutions installers have
developed an installation method that has been successful for many
years and hundreds of installations. We take digital photos of every
installation to keep on file to ensure a standard installation
process.
The Installation Department will coordinate the installation of all
new systems. A customer service representative will meet with new
customers to collect information and help with the design of their
system. From the information gathered a database is written and
passed on to the technician who is heading up the installation. That
technician will then do a site survey of the customer’s office in
order to eliminate any surprises on installation day, and to address
any environmental concerns. The system is then built and
preprogrammed and given a burn-in period to ensure stability. After
the installation a technician is on site along with the customer
service representative who will be training all of the users on how
to use the new telephones and voicemail. A technician remains on
site until the customer is confident with the new system’s
configuration and stability.
Training
Complete training of all end users is included as part of the
installation of any new system. This includes instruction on the
proper operation of telephone sets and voice mail. Training can be
done with pre installation classes using non working telephone sets,
and then post installation one on one instruction as needed in the
days immediately following the installation. Also, post installation
classes can be held walking each user through telephone use and
mailbox set up on the new working system. Each class usually
includes about ten to twelve users and will normally take about
thirty minutes. CT Solutions is very flexible with training on any
new system, and will tailor our style to suit each customers needs.
Service
The Service Department handles all calls for any system failures,
whether it is as small as a single telephone or as large as an
entire system down. CT Solutions response times on system failures
are as follows:
4 hours on any major system failure
24 hours on any minor system failure
Major system failure is defined as when at least 50% of the system’s
phones or at least 50% of the system’s lines are not functioning. A
down voice mail system is also considered a major system failure.
The service department has a technician on call twenty four hours
per day, seven days per week, three hundred and sixty five days per
year. A quick, responsive, well trained service department is
essential, and CT Solutions takes pride in the team that we have put
together.
Moves, Adds, and Changes
The MAC department is there for response to all of the system
changes that occur in business everyday, but are not emergencies.
Adding an employee, additional lines, or small configuration changes
would fall under this department. Most of the calls to this
department are things that can be planned for in advance and be
scheduled several days out. Although most MAC work is small, entire
system relocations would fall under this department as well. Our
response time for moves, adds and changes is a maximum of three
days.
Voice and Data Cabling
The quality of a company’s voice and data infrastructure is
crucial in assuring all of your end users trouble free
communication. Sloppy, poor quality cable work can be the source of
many problems as well as make it very difficult to troubleshoot.
This can lead to more user outages and longer down times. At CT
Solutions we take pride in the quality of all of our work, and every
cable installation that we do can be used as a reference for future
customers. Whether your business requirements are category 3 voice
cable, category 5e or category 6 data cable, or even fiber optic
connections, CT Solutions can design a voice and data network
infrastructure that will assure minimal problems on the physical
layer of your network. Digital photos are taken of every
installation to ensure standardization of work and to use as a
reference for future customers.
Computer Telephony Integration
Computer Telephony Integration (CTI) allows virtually unlimited
expansion of the standard features of CT Solutions’ lines of
communications platforms. Screen pops, interactive voice response
(IVR), ACD monitoring and reporting, and digital call recording are
just a few of the applications that can be added to our systems
through CTI. Custom applications can be written to achieve most any
need your business might require.
Carrier Interface
CT Solutions has many years experience working with Bell South
and the other competitive local exchange carriers (CLEC’s) that seem
to pop up every day. We have worked in depth with most of these
companies over the last fifteen years and can use the knowledge and
experience that we have gained to benefit your business. Many
companies are paying far too much for the services that they have,
or do not have the services that would most benefit their business.
CT Solutions is carrier neutral, and can assess your business needs
and find the best solution at the lowest rate. Let our many contacts
in this industry benefit your business, and reduce your bottom line.
Flagship Product
Our flagship product is the Inter-tel 5000 which is a full ip telephone system with the ability to add digital telephones as well. It is designed for full network integration and has a custom windows based GUI for ease of configuration. The Inter-tel 5000 can be licensed for ip networking which allows seamless networking of up to 99 systems on a LAN or WAN. The strength of this product is its "open architecture interface" which enables it to easily integrate with hundreds of custom applications to meet the needs of any specific business model.
Servicing the Metro Atlanta area
CT Solutions of Buford, GA services the metro Atlanta area including: Barrow County, Clayton County, Cobb County, DeKalb County, Douglas County, Fayette County, Forsyth County, Fulton County, Gwinnett County, Hall County, Henry County, Newton County, Rockdale County and Walton County.
...and including the following Atlanta Metro cities:
Barrow County: Auburn, Barrow Heights, Bethlehem, Carl, Mulberry, Russell, Statham, Thompsons Mill, Whistleville, Winder
Clayton County: Bonanza, Camelot, Conley, Coxs Crossing, Digbey, Ellenwood, Forest Park, Hastings, Irondale, Jonesboro, Lake City, Lake Tara, Lovejoy, Morrow, Mountain View, Mundys Mill, North Clayton, Orrs, Rex, Riverdale
Cobb County: Acworth, Austell, Blackwells, Chattahoochee Plantation, Clarkdale, Davis Crossroads, Elizabeth, Fair Oaks, Floyd, Furniture City, Gilmore, Kennesaw, Leland, Lost Mountain, Mableton, Macland, Marietta, Mars Hill, Mount Bethel, Noonday, Oakdale, Pebblebrook Estates, Powder Springs, Red Rock, Sandy Plains, Smyrna, Vinings, Westoak
DeKalb County: Avondale Estates, Belmont, Belvedere Park, Bermuda, Cedar Grove, Chamblee, Clarkston, Collinsville, Constitution, Decatur, Doraville, Druid Hills, Dunwoody, East Atlanta, East Lake, Eastland Heights, Edgewood, Embry Hills, Glen Haven, Glenwood Hills, Gresham Park, Kirkwood, Klondike, La Vista, Lithonia, Montreal, North Atlanta, North Decatur, North Druid Hills, North Kirkwood, Northwoods, Oak Grove, Oakhurst, Panola, Panthersville, Pine Lake, Pittsburg, Redan, Rehoboth, Scottdale, Snapfinger, South Kirkwood, Stone Mountain, , Tucker
Douglas County: Chapel Hill, Douglasville, Fairplay, Fouts Mill, Hannah, Lithia Springs, McWhorter, White City, Winston
Fayette County: Aberdeen, Brooks, Clover, Fayetteville, Harp, Inman, Kenwood, Lees Mill, Lowry, Peachtree City, Shake Rag, Starrs Mill, Stop, Tyrone, Woolsey
Forsyth County: Big Creek, Brookwood, Chestatee, Coal Mountain, Cumming, Drew, Ducktown, Heardville, Hightower, Matt, Oscarville, Pirkle Woods
Fulton County: Adamsville, Alpharetta, Arnold Mill, Atlanta, Battle Hill Haven, Ben Hill, Beulah Heights, Birmingham, Blair Village, Bolton, Buckhead, Campbellton, Carey Park, Cascade Heights, Cedar Grove, Center Hill, Chattahoochee, College Park, Crabapple, East Point, Fairburn, Fields Crossroads, Fife, Five Points, Goodes, Greenway, Grove Park, Hapeville, Hillside Cottages, Hopewell, Inman Park, Johns Creek, Lakewood Heights, Milton, Morningside, Mountain Park, Newtown, Ocee, Ormewood, Palmetto, Pleasant Hill, Red Oak, Redwine, Rico, Riverside, Rivertown, Rockdale, Roswell, Sandy Springs, Shake Rag, Stonewall, Stratford, Sylvan Hills, Thomasville, Union City, Warsaw, Webb, West End
Gwinnett County: Adams Crossroads, Allendale, Berkeley Lake, Bethesda, Buford, Caleb, Centerville, Dacula, Duluth, Five Forks, Forest Hills, Gloster, Grayson, Harbin, Hog Mountain, Lawrenceville, Lilburn, Luxomni, Meadow, Mechanicsville, Mountain Park, New Hope, Norcross, Pittman, Pleasant Hill, Rest Haven, Rosebud, Snellville, Sugar Hill, Suwanee, Trickem
Hall County: Bellton, Belmont, Blackshear Place, Brookton, Candler, Chestnut Mountain, Chicopee, Clermont, Flowery Branch, Gainesville, Gainesville Mills, Glades, Klondike, Lakeshore Estates, Lula, Morning Side Hills, Murrayville, New Holland, Oakwood, Price, Roberts Crossroads, Spout Spring Crossroads, Spring View Acres, Sugar Hill, Sunset Heights, Tanner Mill, Westside, White Sulphur
Henry County: Blacksville, , lippen, Greenwood, Hampton, Kelleytown, Lake Talmadge, Locust Grove, Luella, McDonough, Millers Mill, Ola, Pinehurst, Scarbrough Cross Roads, Stockbridge, Swan Lake, , Whitehouse
Newton County: Alcovy, Almon, Covington, Dialtown, Dixie, Hayston, High Point, Hub Junction, Mansfield, Newborn, Oak Hill, Oxford, Pace, Porterdale, Rocky Plains, Starrsville, Stewart
Rockdale County: Conyers, Hi Roc Shores, Lake Capri, Lakeview Estates, Magnet, McElroys Mill, Milstead, Zingara
Walton County: Alcovy Mountain, Between, Bold Springs, Campton, Caruthers Mill, Ebenezer, Good Hope, Gratis, Herndonville, Jersey, Loganville, Monroe, Mount Vernon, Nicholasville, Pannell, Snows Mill, Social Circle, Split Silk, Walker Park, Walnut Grove, Whitney, Windsor, Youth
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