---
title: Our Support Model | CT Solutions | Expert Technology Advisors
description: Our support model puts our customers first. CT Solutions is your partner through the life of your solution. Get started with a local, caring partner today.
---
[](https://www.ctsolutions-inc.com/?hsLang=en)
Who We Are
### Our Company
Since 2004, IT directors, CFOs, and their teams have relied on CT Solutions for custom communications solutions across the spectrum of industries.
[About Our Company](https://www.ctsolutions-inc.com/company?hsLang=en)
### Our Partnerships
CT Solutions clients can work with us via our agent model with Tier 1 support – or leverage our strategic partnerships for dedicated resources and escalation procedures.
[About Our Partnerships](https://www.ctsolutions-inc.com/partnerships?hsLang=en)
Who We Serve
### Our Clients
We specialize in designing, implementing, and managing advanced technology solutions to support businesses in Florida and Georgia – in any industry.
### Regions
- [Florida](https://www.ctsolutions-inc.com/regions/florida?hsLang=en)
Get local technology consulting and solutions for your Florida business.
- [Georgia](https://www.ctsolutions-inc.com/regions/georgia?hsLang=en)
Get local technology consulting and solutions for your Georgia business.
### Industries
- [Healthcare](https://www.ctsolutions-inc.com/industries/healthcare?hsLang=en)
Save on costs, gain scalability, and stay compliant with technology solutions for healthcare.
- [Finance](https://www.ctsolutions-inc.com/industries/finance?hsLang=en)
Streamline operations and improve the customer experience with technology solutions for finance.
- [Manufacturing](https://www.ctsolutions-inc.com/industries/manufacturing?hsLang=en)
Get the right technology to improve communication and business operations at your manufacturing company.
- [Utilities](https://www.ctsolutions-inc.com/industries/utilities?hsLang=en)
Access data in real-time, automate processes, and improve decision-making with best-fit technology solutions.
- [Other](https://www.ctsolutions-inc.com/industries/other-industries?hsLang=en)
Get the technology you need to optimize your IT systems – no matter the industry.
What We Do
### How We Help
We're your trusted technology partner from vendor selection through the life of your solution. You'll get top-tier, one-on-one, local support and ongoing guidance from the CT Solutions team.
### Voice & Data
- [UCaaS](https://www.ctsolutions-inc.com/services/ucaas?hsLang=en)
UCaaS solutions that give your team effective communication tools – wherever they’re working.
- [SD-WAN](https://www.ctsolutions-inc.com/services/sd-wan?hsLang=en)
Get a simplified network management solution that keeps your business running smoothly at all your locations.
- [Structured Cabling](https://www.ctsolutions-inc.com/services/structured-cabling?hsLang=en)
Enhance your network infrastructure’s efficiency, speed, and overall capabilities with the right low-volt cabling solution.
- [Mitel Private Cloud](https://www.ctsolutions-inc.com/services/mitel-private-cloud?hsLang=en)
Protect your data and network with an extra layer of security in the private cloud.
### Managed Services
- [Our Support Model](https://www.ctsolutions-inc.com/services/support-model)
Understanding your challenges and goals is our priority so you get the precise solutions you need to thrive.
- [Strategic Reviews](https://www.ctsolutions-inc.com/services/strategic-reviews?hsLang=en)
We’re your partner to make sure your technology works now – and as you grow.
Resources
### Resource Library
Stay up to speed with the latest industry updates and news. Find blogs, reports, infographics, and more in our library of expertly curated resources.
### Recent Blog Posts
#### CT Solutions Joins One Source to Expand Client Support and Service Offerings
[View Post](https://www.ctsolutions-inc.com/blog/ct-solutions-joins-one-source-to-expand-client-support-and-service-offerings?hsLang=en)
#### The True Cost of Aging IT Systems
[View Post](https://www.ctsolutions-inc.com/blog/the-true-cost-of-aging-it-systems?hsLang=en)
### Popular Asset Downloads
- [ Case Study Transportation](https://www.ctsolutions-inc.com/hubfs/ct-solutions-theme/assets/Transportation%20Case%20Study%20-%20Company%20A.pdf?hsLang=en)
- [ Case Study Manufacturing](https://www.ctsolutions-inc.com/hubfs/ct-solutions-theme/assets/Manufacturing%20Case%20Study%20-%20Company%20A.pdf?hsLang=en)
- [ Case Study Utilities](https://www.ctsolutions-inc.com/hubfs/ct-solutions-theme/assets/Utility%20Case%20Study%20-%20Company%20B.pdf?hsLang=en)
[More Assets](https://www.ctsolutions-inc.com/assets?hsLang=en)
[Contact Us](https://www.ctsolutions-inc.com/contact?hsLang=en)
# Our Support Model
Our partner-led approach means understanding your challenges and goals is our priority – so you get the precise solutions you need to thrive.
[Book a Consult](https://www.ctsolutions-inc.com/contact?hsLang=en)
##### NO COOKIE CUTTERS HERE
## Get Right-Fit Solutions That Meet Your Needs
If you’ve worked directly with a provider, you’re probably used to your questions going unanswered – and your business needs not quite being met. Cookie-cutter solutions and packages often include features you never use. And what they rarely include is an understanding of your challenges – or any dedicated support.
##### CUSTOM SOLUTIONS
## A Partner-Led Approach
We understand that moving to a different provider or technology isn’t easy. That’s why we make recommendations on what’s important to you, not what’s important to us. We’ll work alongside you to develop solutions tailored to fit your specific needs. When you choose CT Solutions, here’s what you can expect:
##### OUR PROCESS
## 4 Steps To Your Success
#### Step 1
Discovery
We learn about your business and your needs.
#### Step 2
Evaluations
You get the right stakeholders involved and ask questions. We’ll set up demos and anything else you need.
#### Step 3
Proposal
Review pricing and solution details.
#### Step 4
Contract
Finalize your decision and get ready to move forward.
CT Solutions was professional, attentive and met all expectations for service delivery. The team that was deployed to our facilities to install and implement the system were knowledgeable, professional and skilled in their different areas. CT Solutions has continued to whole heartedly support our transition to the cloud and made the transition flawless for employees.
#### Michelle Adam
Keys Energy Services
The CT Solutions group have been friendly, helpful, and straightforward with us. They've delivered the service they promised and did it with style. I'm looking forward to continuing to work with them in the future.
#### Mark Spruill
MDSA, LLC.
It’s been very refreshing to be treated this good, old-fashioned way and to see someone actually do what they say they’re going to do.
#### Bob Beers
Transportation America
CT Solutions’ technical support is responsive and courteous, not to mention top-notch in their knowledge and technical ability.
#### Kathy Sanders
Hoshizaki America, Inc.
CT Solutions and our Mitel system literally saved our company by allowing us to transition to a work from home environment during the pandemic. It is with no reservation that I recommend the Mitel solution supported by CT Solutions. They allow us to concentrate on running our business.
#### Paul Sebesta
Jackson Therapy Partners
I don't know of any other company with so many wonderful, kind, knowledgeable employees.
#### Carmen Rosa Marrero
Leesfield Scolaro
CT Solutions assisted us by migrating our call center applications to the new Mitel Enterprise solution. The transition was smooth and we did not experience any issues affecting service.
#### David Diaz
Centrum Health
##### LET’S TALK ABOUT SOLVING YOUR PROBLEMS
## Book a Consult
##### INDUSTRY UPDATES
## Resources From Our Pros
[](https://www.ctsolutions-inc.com/blog/the-true-cost-of-aging-it-systems?hsLang=en)
#### Thursday, 5 December 2024
#### [The True Cost of Aging IT Systems](https://www.ctsolutions-inc.com/blog/the-true-cost-of-aging-it-systems?hsLang=en)
The past few years have been challenging for many small to medium-sized businesses. While new tools...
[](https://www.ctsolutions-inc.com/blog/the-end-of-an-era-for-mitels-mivoice-250-system-whats-left-after-2024?hsLang=en)
#### Monday, 7 October 2024
#### [The End of an Era for Mitel’s MiVoice 250 System - What's left after 2024?](https://www.ctsolutions-inc.com/blog/the-end-of-an-era-for-mitels-mivoice-250-system-whats-left-after-2024?hsLang=en)
We knew it was happening: Mitel officially announced the end-of-life (EOL) for its MiVoice Office...
[](https://www.ctsolutions-inc.com/blog/ct-solutions-joins-one-source-to-expand-client-support-and-service-offerings?hsLang=en)
#### Wednesday, 16 April 2025
#### [CT Solutions Joins One Source to Expand Client Support and Service Offerings](https://www.ctsolutions-inc.com/blog/ct-solutions-joins-one-source-to-expand-client-support-and-service-offerings?hsLang=en)
### We’re excited to share some big news: CT Solutions is now part of the One Source family! Read the...
## Your path to better communications starts here.
Use your time to focus on growing your business. Rely on CT Solutions for recommendations on what’s important to you – not what’s important to us.
[Book a Consult](https://www.ctsolutions-inc.com/contact?hsLang=en)
[](https://www.ctsolutions-inc.com/?hsLang=en)
We’re your reliable partner for agnostic recommendations and quick, responsive support.
#### Subscribe to our blog
##### Who We Are
- [Our Company](https://www.ctsolutions-inc.com/company)
- [Our Partnerships](https://www.ctsolutions-inc.com/partnerships)
- [Contact Us](https://www.ctsolutions-inc.com/contact)
- [Blog](https://www.ctsolutions-inc.com/blog)
- [Assets](https://www.ctsolutions-inc.com/assets)
- [Submit A Ticket](https://www.ctsolutions-inc.com/support-ticket)
##### Who We Serve
- [Georgia](https://www.ctsolutions-inc.com/regions/georgia)
- [Florida](https://www.ctsolutions-inc.com/regions/florida)
- [Healthcare](https://www.ctsolutions-inc.com/industries/healthcare)
- [Finance](https://www.ctsolutions-inc.com/industries/finance)
- [Manufacturing](https://www.ctsolutions-inc.com/industries/manufacturing)
- [Utilities](https://www.ctsolutions-inc.com/industries/utilities)
- [Other Industries](https://www.ctsolutions-inc.com/industries/other-industries)
##### What We Do
- [UCaaS](https://www.ctsolutions-inc.com/services/ucaas)
- [SD-WAN](https://www.ctsolutions-inc.com/services/sd-wan)
- [Structured Cabling](https://www.ctsolutions-inc.com/services/structured-cabling)
- [Mitel Private Cloud](https://www.ctsolutions-inc.com/services/mitel-private-cloud)
- [Our Support Model](https://www.ctsolutions-inc.com/services/support-model)
- [Strategic Reviews](https://www.ctsolutions-inc.com/services/strategic-reviews)
- [Music On Hold](http://mohplayer.com/dealers-branded.php)
© 2026 CT Solutions Inc. [Privacy Policy](https://www.ctsolutions-inc.com/privacy?hsLang=en)
[mailto:support@ctsolutions-inc.com](mailto:support@ctsolutions-inc.com)
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