--- title: "Transitioning from Shoretel to Mitel: It's Time to Move Forward." description: Transitioning from Shoretel to Mitel? Learn why it's crucial to switch now, the products affected, key dates, and cybersecurity concerns. Explore your options with expert advice. image: https://www.ctsolutions-inc.com/hubfs/Blog%20%20Switching%20from%20Shoretel.png --- [![CT Solutions OSC White Logo Right Center](https://www.ctsolutions-inc.com/hs-fs/hubfs/CT%20Solutions%20OSC%20White%20Logo%20Right%20Center.png?width=267&height=150&name=CT%20Solutions%20OSC%20White%20Logo%20Right%20Center.png "CT Solutions OSC White Logo Right Center")](https://www.ctsolutions-inc.com/) Who We Are ### Our Company Since 2004, IT directors, CFOs, and their teams have relied on CT Solutions for custom communications solutions across the spectrum of industries. [About Our Company](https://www.ctsolutions-inc.com/company) ### Our Partnerships CT Solutions clients can work with us via our agent model with Tier 1 support – or leverage our strategic partnerships for dedicated resources and escalation procedures. [About Our Partnerships](https://www.ctsolutions-inc.com/partnerships) ![Mask Group-3](https://f.hubspotusercontent40.net/hubfs/7479791/Mask%20Group-3.png) Who We Serve ### Our Clients We specialize in designing, implementing, and managing advanced technology solutions to support businesses in Florida and Georgia – in any industry. ### Regions - [Florida](https://www.ctsolutions-inc.com/regions/florida) Get local technology consulting and solutions for your Florida business. - [Georgia](https://www.ctsolutions-inc.com/regions/georgia) Get local technology consulting and solutions for your Georgia business. ### Industries - [Healthcare](https://www.ctsolutions-inc.com/industries/healthcare) Save on costs, gain scalability, and stay compliant with technology solutions for healthcare. - [Finance](https://www.ctsolutions-inc.com/industries/finance) Streamline operations and improve the customer experience with technology solutions for finance. - [Manufacturing](https://www.ctsolutions-inc.com/industries/manufacturing) Get the right technology to improve communication and business operations at your manufacturing company. - [Utilities](https://www.ctsolutions-inc.com/industries/utilities) Access data in real-time, automate processes, and improve decision-making with best-fit technology solutions. - [Other](https://www.ctsolutions-inc.com/industries/other-industries) Get the technology you need to optimize your IT systems – no matter the industry. What We Do ### How We Help We're your trusted technology partner from vendor selection through the life of your solution. You'll get top-tier, one-on-one, local support and ongoing guidance from the CT Solutions team. ### Voice & Data - [UCaaS](https://www.ctsolutions-inc.com/services/ucaas) UCaaS solutions that give your team effective communication tools – wherever they’re working. - [SD-WAN](https://www.ctsolutions-inc.com/services/sd-wan) Get a simplified network management solution that keeps your business running smoothly at all your locations. - [Structured Cabling](https://www.ctsolutions-inc.com/services/structured-cabling) Enhance your network infrastructure’s efficiency, speed, and overall capabilities with the right low-volt cabling solution. - [Mitel Private Cloud](https://www.ctsolutions-inc.com/services/mitel-private-cloud) Protect your data and network with an extra layer of security in the private cloud. ### Managed Services - [Our Support Model](https://www.ctsolutions-inc.com/services/support-model) Understanding your challenges and goals is our priority so you get the precise solutions you need to thrive. - [Strategic Reviews](https://www.ctsolutions-inc.com/services/strategic-reviews) We’re your partner to make sure your technology works now – and as you grow. Resources ### Resource Library Stay up to speed with the latest industry updates and news. Find blogs, reports, infographics, and more in our library of expertly curated resources. ### Recent Blog Posts ![CT Solutions Joins One Source to Expand Client Support and Service Offerings](https://www.ctsolutions-inc.com/hubfs/PR%20Photo.png) #### CT Solutions Joins One Source to Expand Client Support and Service Offerings [View Post](https://www.ctsolutions-inc.com/blog/ct-solutions-joins-one-source-to-expand-client-support-and-service-offerings) ![The True Cost of Aging IT Systems](https://www.ctsolutions-inc.com/hubfs/Outdated%20IT%20Infrastructure%20Blog.png) #### The True Cost of Aging IT Systems [View Post](https://www.ctsolutions-inc.com/blog/the-true-cost-of-aging-it-systems) ### Popular Asset Downloads - [![icon-asset-download](https://www.ctsolutions-inc.com/hubfs/ct-solutions-theme/assets/icon-asset-download.svg) Case Study Transportation](https://www.ctsolutions-inc.com/hubfs/ct-solutions-theme/assets/Transportation%20Case%20Study%20-%20Company%20A.pdf) - [![icon-asset-download](https://www.ctsolutions-inc.com/hubfs/ct-solutions-theme/assets/icon-asset-download.svg) Case Study Manufacturing](https://www.ctsolutions-inc.com/hubfs/ct-solutions-theme/assets/Manufacturing%20Case%20Study%20-%20Company%20A.pdf) - [![icon-asset-download](https://www.ctsolutions-inc.com/hubfs/ct-solutions-theme/assets/icon-asset-download.svg) Case Study Utilities](https://www.ctsolutions-inc.com/hubfs/ct-solutions-theme/assets/Utility%20Case%20Study%20-%20Company%20B.pdf) [More Assets](https://www.ctsolutions-inc.com/assets) [Contact Us](https://www.ctsolutions-inc.com/contact#meetingmaker) ![](https://www.ctsolutions-inc.com/hubfs/Blog%20%20Switching%20from%20Shoretel.png) February 23, 2024 # Transitioning from Shoretel to Mitel: It's Time to Move Forward. It's not just part of your future anymore; it's happening *now*. [Mitel](https://www.mitel.com/), who acquired ShoreTel in September 2017, has officially declared the End-of-Sale (EoS) for its MiVoice Connect platform software, hardware, and associated applications, effective July 6, 2024. As a Mitel Gold Partner, we are well-versed in all things Mitel and understand that choosing a solution requires thoughtful consideration, not a hasty decision.. Transitioning to a new solution isn't a decision to be made lightly. It's a process that typically takes at least a 6 month lead time, and for more complex setups, it could potentially stretch to a duration of 8 months or even longer. Taking prompt action is crucial as the complexities of running on an End of Sale system start surfacing long before the specified dates, leading to significant repercussions for both your contact center and customer service operations. So it's time to rip the bandaid off – DON'T WAIT TO SWITCH.   ### So what is End-of-Sale? The End-of-Sale milestone signifies the closing window for purchasing any Mitel product via their sales channels, indicating a halt in marketing and sales activities for the said product. It's a red-letter day for Mitel MiVoice Connect, set for July 6, 2024, serving as the definitive cutoff for welcoming new clientele into the fold.   ### What Mitel products are affected? Products Affected by MiVoice Connect End of Sale: All hardware, software, and development associated with MiVoice Connect will be discontinued, including legacy ShoreTel products and various Mitel offerings such as MiVoice Connect Enterprise and Small Business Edition PBX software, MiVoice Connect Client software, MiVoice Connect ST Voice Switch hardware, Mitel IP400 Phones, and more.   ### When? - ##### July 6, 2024: End of new system sales - ##### December 31, 2024: End of add-on sales - ##### December 31, 2028: End of hardware repair - ##### December 31, 2029: End of technical support   ### Why start switching now? Starting this transition sooner rather than later will give you the time needed for a thorough evaluation of potential providers, crafting a compelling business case, finalizing contracts, and seamlessly deploying the new system. The process to evaluate a new system framework and deploy can take much longer than you'd expect. Starting ASAP ensures you pave the way for a modernized communication system that not only matches, but surpasses the capabilities of Mitel MiVoice. By doing this, you can avoid risks like: 1. Cybersecurity: Operating on on-premise or server-based systems poses security risks, especially with the discontinuation of support. Without timely patches and updates, these systems become vulnerable to cyberattacks, including ransomware. Mitel's End-of-Sale serves as a stark security warning, emphasizing the urgency of migrating to more secure platforms. 2. Diminished Customer Support: As resources dwindle post-announcement, customer support quality may decline due to staff reallocation and reliance on third-party subcontractors. Longer wait times and reduced resolution efficiency could impact business operations and customer satisfaction adversely. 3. Lack of Agility: With MiVoice Connect being phased out, scaling up becomes challenging, if not impossible. This limitation hampers organizational growth and efficiency, highlighting the need for a more flexible and adaptable communications solution. What Should MiVoice Connect Customers Do? It's clear: the time to transition to a new solution is now. Partnering with third-party providers experienced in system implementation and post-deployment support is crucial for a smooth transition– like our team at CT. Let's connect and embark on this journey together!   ### Get some help from our team.   Previous Page #### Search Blog This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. #### Categories [Business & Communications](https://www.ctsolutions-inc.com/blog/tag/business-communications) [Cloud Business Solutions](https://www.ctsolutions-inc.com/blog/tag/cloud-business-solutions) [Cloud Communication Technologies](https://www.ctsolutions-inc.com/blog/tag/cloud-communication-technologies) [Uncategorized](https://www.ctsolutions-inc.com/blog/tag/uncategorized) [Collaboration](https://www.ctsolutions-inc.com/blog/tag/collaboration) [UCaaS](https://www.ctsolutions-inc.com/blog/tag/ucaas) [Insider](https://www.ctsolutions-inc.com/blog/tag/insider) #### Popular Posts October 7, 2024 ##### [The End of an Era for Mitel’s MiVoice 250 System - What's left after 2024?](https://www.ctsolutions-inc.com/blog/the-end-of-an-era-for-mitels-mivoice-250-system-whats-left-after-2024) February 23, 2024 ##### [Transitioning from Shoretel to Mitel: It's Time to Move Forward.](https://www.ctsolutions-inc.com/blog/transitioning-from-shoretel-to-mitel-its-time-to-move-forward) April 16, 2025 ##### [CT Solutions Joins One Source to Expand Client Support and Service Offerings](https://www.ctsolutions-inc.com/blog/ct-solutions-joins-one-source-to-expand-client-support-and-service-offerings) December 5, 2024 ##### [The True Cost of Aging IT Systems](https://www.ctsolutions-inc.com/blog/the-true-cost-of-aging-it-systems) July 18, 2023 ##### [What Is Strategic Sourcing Toolkit & How It Impacts Your Business](https://www.ctsolutions-inc.com/blog/strategic-sourcing-toolkit-moving-your-team-from-tactical-to-strategic) July 27, 2023 ##### [What Is Your Vendor Type: Discover Your Communications Match](https://www.ctsolutions-inc.com/blog/discover-your-perfect-communications-technology-match-whats-your-vendor-type-💻) [![logo-ct-solutions-white-bg](https://www.ctsolutions-inc.com/hs-fs/hubfs/ct-solutions-theme/home/logo-ct-solutions-white-bg.png?width=200&height=53&name=logo-ct-solutions-white-bg.png "logo-ct-solutions-white-bg")](https://www.ctsolutions-inc.com/) We’re your reliable partner for agnostic recommendations and quick, responsive support. #### Subscribe to our blog ##### Who We Are - [Our Company](https://www.ctsolutions-inc.com/company) - [Our Partnerships](https://www.ctsolutions-inc.com/partnerships) - [Contact Us](https://www.ctsolutions-inc.com/contact) - [Blog](https://www.ctsolutions-inc.com/blog) - [Assets](https://www.ctsolutions-inc.com/assets) - [Submit A Ticket](https://www.ctsolutions-inc.com/support-ticket) ##### Who We Serve - [Georgia](https://www.ctsolutions-inc.com/regions/georgia) - [Florida](https://www.ctsolutions-inc.com/regions/florida) - [Healthcare](https://www.ctsolutions-inc.com/industries/healthcare) - [Finance](https://www.ctsolutions-inc.com/industries/finance) - [Manufacturing](https://www.ctsolutions-inc.com/industries/manufacturing) - [Utilities](https://www.ctsolutions-inc.com/industries/utilities) - [Other Industries](https://www.ctsolutions-inc.com/industries/other-industries) ##### What We Do - [UCaaS](https://www.ctsolutions-inc.com/services/ucaas) - [SD-WAN](https://www.ctsolutions-inc.com/services/sd-wan) - [Structured Cabling](https://www.ctsolutions-inc.com/services/structured-cabling) - [Mitel Private Cloud](https://www.ctsolutions-inc.com/services/mitel-private-cloud) - [Our Support Model](https://www.ctsolutions-inc.com/services/support-model) - [Strategic Reviews](https://www.ctsolutions-inc.com/services/strategic-reviews) - [Music On Hold](http://mohplayer.com/dealers-branded.php) © 2026 CT Solutions Inc. [Privacy Policy](https://www.ctsolutions-inc.com/privacy) [mailto:support@ctsolutions-inc.com](mailto:support@ctsolutions-inc.com) [![](https://20286345.fs1.hubspotusercontent-na1.net/hubfs/20286345/theme-2022/icon-ctc.svg)](tel:678-318-9410) ![](https://ws.zoominfo.com/pixel/OUJKdP4H2XRzysKj9BkJ) ![](https://px.ads.linkedin.com/collect/?pid=2689554&fmt=gif) ![](https://px.ads.linkedin.com/collect/?pid=5427020&fmt=gif)